Support Engineer
Added 8 Oct · still live
Possible
Sponsorship likelihood
This job is eligible only on a shortage list
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (100% match) is an eligible occupation, with a going rate of £41,700, and Profound is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
Your salary route
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 Clears | £33,400 Clears | £37,500 Clears | £41,700 Clears |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. A mark is for the top of the advertised pay. How the Home Office picks the code
About the role
Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.
Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.
As a Support Engineer, you'll be on the front lines keeping Profound running for our customers, from the first ticket of the day to the last incident page. You'll join the initial cohort of our Support Engineering team, which means you won't just answer tickets: you'll help define what "best in class" support looks like in the AI search category, shape the runbooks and tooling the team scales on, and become one of the most technically fluent voices our customers hear. This is a role for someone early in their career who wants steep growth: you'll work directly with Engineering, Product, and Customer Success, and develop deep expertise in the AI search ecosystem while ensuring every Profound customer, from Scale to Enterprise, gets answers that are fast, technical, and correct.
What You'll Do
Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.
As a Support Engineer, you'll be on the front lines keeping Profound running for our customers, from the first ticket of the day to the last incident page. You'll join the initial cohort of our Support Engineering team, which means you won't just answer tickets: you'll help define what "best in class" support looks like in the AI search category, shape the runbooks and tooling the team scales on, and become one of the most technically fluent voices our customers hear. This is a role for someone early in their career who wants steep growth: you'll work directly with Engineering, Product, and Customer Success, and develop deep expertise in the AI search ecosystem while ensuring every Profound customer, from Scale to Enterprise, gets answers that are fast, technical, and correct.
What You'll Do
- Own the front line of Profound's ticket queue: triage, investigate, and resolve customer issues across our ticketing system and Slack-based support channels
- Reproduce bugs, read logs, and write queries to get to root cause, and escalate code-level issues to Engineering with clean, well-documented repro steps
- Meet response and resolution SLAs and contribute to the team's core metrics: first response time, time to resolution, CSAT, backlog aging, and ticket deflection
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- 0–2 years of experience in technical support, customer-facing, or engineering roles (internships, co-ops, and strong side projects count), with a technical foundation from a CS/engineering degree, bootcamp, or equivalent self-taught background
- Hands-on technical aptitude: comfortable — or hungry to get comfortable — reading logs, writing basic queries, working with APIs, and debugging web technologies like DNS, HTTP, and JavaScript
- Excellent written communicator who can explain technical issues clearly and empathetically to customers, and precisely to engineers
- High ownership and customer empathy — you treat every ticket as Profound's reputation on the line and don't hand off problems until they're solved
- Fast, curious learner who thrives in ambiguity and a high-iteration environment where the category itself is still being defined
This is an on-site role based in our NYC or London office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $129,600 - $146,400 (New York) and £82,300 - £93,000 (London). Profound's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.
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Application details
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Please specify the visa (optional)
H-1B (new) H-1B (transfer) OPT/STEM OPT TN E-3 O-1A L-1A / L-1B EB-1 / EB-2 / EB-3
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This description is the source posting as it read when we added it. We are not affiliated with Profound, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sampleSOC 3132
- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at ProfoundAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Profound holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.