Technical Customer Service Advisor
Possible
Sponsorship likelihood
This job is eligible only on a shortage list. Ineligible if it's SOC 7211
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 3132 is an eligible occupation, but we are only 56% sure that is the right code. Paxton Access Ltd is a licensed sponsor, so if the code fits, the role should qualify. Check the occupation eligibility rules against what the job actually involves.
We pick the code from the advert's text, so it is our best guess, not the employer's. Each code it could be has its own likelihood:
- Possible 3132 (IT user support technicians) · 56% match
- Ineligible 7211 (Call and contact centre occupations) · 39% match
Ask Paxton Access Ltd what the duties are.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 | £33,400 | £37,500 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world.
We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee.
So, what are the benefits?
- We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events and more. It's rare you won't see something going on!
- Private medical insurance (Opt in) and healthcare cash-back plan with Health Shield.
- Join a Carbon Neutral company - Paxton is Carbon Neutral in the UK, France, Germany & South Africa!
- Modern offices, collaboration spaces, onsite mini-gym, and a gourmet café with subsidised food.
- Discounted fitness memberships up to 75% off in your area with GymFlex.
- Collaborative internal group initiatives like the Green Team, EDI Team, or the Charity Team.
- Tech, bike, and travel or season ticket loans.
- 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year.
- Recognised as one of the Best Companies to Work for in the UK, by Best Companies™.
About the role
Join our customer support team in Brighton where you will be the first point of contact providing advice and technical support to our UK customers. Our incredible product support team are experts in troubleshooting with installers and are hands on with our products and technology from day one.
- Delivering accurate technical product support to our UK installers or customers via phone, email, or webchat.
- Handling any sales or returns process requests
- Troubleshooting, diagnosing, and resolving installation issues in a timely manner
- Working closely with other teams within Paxton to trial and test new products or features
Our team operates between 07:00 and 19:00, and shifts are scheduled within these hours.
What are we looking for?
- For you to be passionate about providing first class customer service and want to learn a diverse product range.
- Do what you do best and learn about our products and technology and confidently communicate with customers.
The right attitude is more important to us than your skills or experience. If you're excited about a role but your existing experience doesn't match up with every element of the job description, we encourage you to apply anyway.
We want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us. Take a look at what our team thinks of working here https://www.youtube.com/watch?v=8WH7Pi3--zc
This description is the source posting as it read when we added it. We are not affiliated with Paxton Access Ltd, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sample- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
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Browse more sponsored jobs at Paxton Access LtdAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Paxton Access Ltd holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.