Technical Support Coordinator
Possible
Sponsorship likelihood
This job is eligible only on a shortage list. Ineligible if it's SOC 7219
£30,000 – £35,000 / year
Salary
Within the market range
£41,700
Going rate
Offer is 0.7× the going rate
This role may qualify for a Skilled Worker visa
SOC 3132 is an eligible occupation, but we are only 56% sure that is the right code. Michael Page is a licensed sponsor, so if the code fits, the role should qualify. Check the occupation eligibility rules against what the job actually involves.
We pick the code from the advert's text, so it is our best guess, not the employer's. Each code it could be has its own likelihood:
- Possible 3132 (IT user support technicians) · 56% match
- Ineligible 7219 (Customer service occupations not elsewhere classified) · 42% match
Ask Michael Page what the duties are.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 Clears | £33,400 Clears | £37,500 Misses | £41,700 Misses |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. A mark is for the top of the advertised pay. How the Home Office picks the code
About the role
As a Technical Support Coordinator in the industrial and manufacturing sector, you'll be the key point of contact for customers, helping to resolve technical queries and ensuring their needs are met efficiently. This role supports the smooth running of the customer service department and contributes to maintaining high service standards.
Client Details
Our client is a well-established global organisation operating within the technology and industrial solutions sector. With a strong reputation for innovation, customer service, and product quality, they support a diverse customer base across multiple industries throughout the UK and internationally.
Description
- Provide first-line technical support to customers via phone or email.
- Assist in diagnosing and resolving technical issues related to products or services.
- Coordinate with internal teams to escalate complex queries and ensure prompt resolutions.
- Maintain detailed records of customer interactions and technical support activities.
- Monitor and follow up on open cases to ensure timely resolutions.
- Offer guidance and advice to customers on product usage and troubleshooting.
- Support the team in improving technical support processes and documentation.
- Contribute to customer satisfaction by delivering professional and efficient service.
Profile
A successful Technical Support Coordinator should have:
- Experience in a customer service or technical support role within the industrial or manufacturing sector.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent communication skills, both written and verbal.
- Confidence in using customer service software and technical systems.
- A proactive attitude and ability to manage multiple tasks effectively.
- Attention to detail and a focus on delivering high-quality service.
Job Offer
- A salary range of £30,000 to £35,000, dependent on the level of experience.
- Permanent position within the industrial and manufacturing sector.
- Remote role.
If you're interested in this role, apply now!
This description is the source posting as it read when we added it. We are not affiliated with Michael Page, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sample- Offer £30,000–35,000
- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
The range sits inside the market's middle half (£29,172–44,044), so this is typical pay for the occupation.
This pay misses the £41,700 standard floor, but clears the £33,400 new entrant rate.
Similar sponsored roles
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Browse more sponsored jobs at Michael PageAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Michael Page holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.