Technical Support Specialist - Automotive
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (75% match) is an eligible occupation, with a going rate of £41,700, and SEGULA Technologies is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
This could also be SOC 3113 (Engineering technicians, Automotive engineering technician; technical adviser role supporting vehicle diagnostics). We read the code off the advert, so it is our best guess, not the employer's.
About the role
You will be the first line of expert technical support, ensuring that customer vehicle issues are resolved at the lowest possible cost and within agreed service lead times, while maintaining exceptional technical and customer service standards.
Key Responsibilities
- Act as part of the Technical Assistance process, supporting repairers with vehicle technical incidents
- Accurately understand, analyse, and identify vehicle problems
- Verify that repairers have applied all recommended diagnostic and repair steps
- Advise corrective actions and provide technical solutions where known
- Ensure full case traceability using PAMIR
- Respect and monitor technical assistance SLAs and lead times
- Manage an average workload of 10 tickets per day, ensuring timely resolution
- Communicate clearly and professionally with all stakeholders
Technical Experience
- Proven experience in vehicle diagnostics or automotive aftersales
- Strong understanding of complex vehicle systems and components
- Experience with software updates and defect troubleshooting
- Ability to document, summarize, and explain technical issues clearly
- Highly organised and results-driven
- Strong focus on customer satisfaction and cost control
- Clear and confident spoken and written communication
- Comfortable working in a fast-paced, case-driven environment
This description is the source posting as it read when we added it. We are not affiliated with SEGULA Technologies, so check their own site for the current details.
Where this offer sits in the market
SOC 3132 · UK · ONS ASHE 2025 · ~158k in sampleSimilar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at SEGULA TechnologiesAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. SEGULA Technologies holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.