Tier III Support Technician
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 3132 is an eligible occupation, but we are only 58% sure that is the right code. AVIRE TRADING LIMITED is a licensed sponsor, so if the code fits, the role should qualify. Check the occupation eligibility rules against what the job actually involves.
This could also be SOC 3131 (IT operations technicians). We read the code off the advert, so it is our best guess, not the employer's.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 | £33,400 | £37,500 | £41,700 |
3131 IT operations technicians Also possible | £33,400 | £33,400 | £37,500 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
For more information visit : http://www.osecoelfab.com/
Position Summary:
The Tier III Support Technician provides advanced technical support and serves as the escalation point for complex IT issues. This role is responsible for diagnosing root causes, implementing long-term solutions, and supporting core systems and infrastructure.
The role works closely with the Global IT Manager and group IT (Halma IT), ensuring all technical activities are aligned with global IT standards and direction. This position focuses on technical expertise and execution and does not include management or site ownership responsibilities.
In addition to the outlined responsibilities, all employees are expected to consistently uphold and embody our company's core values and behaviours in their daily work, fostering a culture of integrity, collaboration, and excellence.
Key Job Responsibilities:
Advanced Technical Support
- Act as escalation point for Tier II support for complex or unresolved issues
- Perform root cause analysis and implement long-term fixes
- Troubleshoot advanced issues across systems, infrastructure, and enterprise applications
Systems & Infrastructure Support
- Support and maintain servers, virtualization platforms, and core infrastructure
- Monitor system performance, logs, and alerts to proactively identify issues
- Support patching, upgrades, and system maintenance activities
- Assist with backup, recovery, and disaster recovery processes
Project & Technical Execution
- Lead technical execution of IT projects and system improvements as directed
- Implement infrastructure changes and new technologies in alignment with Global IT direction
Collaboration & Support
- Provide technical guidance and support to Tier I and Tier II technicians
- Work in coordination with the Global IT Manager to support site-level and global IT operations
- Contribute to technical documentation, standards, and procedures
- Ensure alignment with IT policies, security requirements, and best practices
This job description provides a comprehensive overview of the main responsibilities expected in this role. However, it is not an all-encompassing list and may be updated in the future to reflect changing role requirements and business needs.
Knowledge, Skills and Abilities:
- Proven experience in a Tier II / Tier III support or systems support role
- Experience working within an IT helpdesk or service management environment
- Experience managing incidents, service requests, and escalations using a ticketing system
- Strong troubleshooting skills across Windows desktop and server environments
- Experience managing Active Directory, Azure AD, and Microsoft 365 environments
- Strong understanding of networking fundamentals and troubleshooting
- Experience analysing system logs and performing root cause analysis
- Experience supporting virtualization platforms and server environments
- Ability to manage and prioritise complex technical issues
- Ability to work independently and take ownership of technical problems
- Strong communication and documentation skills
Preferred Skills
- Experience supporting virtualization platforms (e.g., VMware, Microsoft Hyper-V), including basic administration and troubleshooting
- Experience with backup and disaster recovery solutions
- Experience working in hybrid IT environments (on-premises and cloud)
- Familiarity with security and compliance requirements
Education and Certification Qualifications:
- Relevant certifications (Microsoft, VMware, networking) are advantageous
- Degree not required; relevant experience is considered equally
#OsecoElfab
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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This description is the source posting as it read when we added it. We are not affiliated with AVIRE TRADING LIMITED, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sample- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at AVIRE TRADING LIMITEDAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. AVIRE TRADING LIMITED holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.