Comarch -Network Inventory & Service Management Platform Support Engineer
Possible
Sponsorship likelihood
This job is eligible only on a shortage list
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (62% match) is an eligible occupation, with a going rate of £41,700, and PRODAPT (UK) LIMITED is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
This could also be SOC 2137 (IT network professionals) or SOC 3131 (IT operations technicians). We read the code off the advert, so it is our best guess, not the employer's.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 | £33,400 | £37,500 | £41,700 |
2137 IT network professionals Also possible | £33,400 | £36,500 | £41,100 | £45,600 |
3131 IT operations technicians Also possible | £33,400 | £33,400 | £37,500 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
We are looking for an experienced L2/L3 Support Engineer to join our project team, providing advanced technical support for a large-scale Inventory Management Ecosystem (IME) based on Comarch. You will be responsible for triaging, diagnosing, and resolving complex incidents across resource inventory, service orchestration, configuration management, and data integration domains, ensuring platform stability and service continuity for our client operations.
Responsibilities
- Provide L2/L3 support for the network inventory and service management platform, including troubleshooting of physical and logical resource objects such as cables, hardware, and GIS/address data.
- Investigate and resolve incidents related to service catalogue management, service orchestration, and lifecycle management for both customer-facing and resource-facing services.
- Support configuration management activities including analysis of technology domains, interface configurations, and connectivity modelling for active and passive network elements.
- Diagnose and resolve data integration failures, including issues with API orchestration calls between the Common Data Model (CDM) and the platform, ensuring accurate object creation and updates.
- Collaborate with L1 support teams, escalating unresolved issues and providing detailed incident documentation, root cause analyses, and resolution notes.
- Liaise with platform vendors and third-party teams where required to progress and resolve complex technical issues within agreed SLAs.
- Contribute to the creation and maintenance of knowledge base articles, runbooks, and support documentation to improve team efficiency and first-time resolution rates.
Requirements
- Provide L2/L3 support for the network inventory and service management platform, including troubleshooting of physical and logical resource objects such as cables, hardware, and GIS/address data.
- Investigate and resolve incidents related to service catalogue management, service orchestration, and lifecycle management for both customer-facing and resource-facing services.
- Support configuration management activities including analysis of technology domains, interface configurations, and connectivity modelling for active and passive network elements.
- Diagnose and resolve data integration failures, including issues with API orchestration calls between the Common Data Model (CDM) and the platform, ensuring accurate object creation and updates.
- Collaborate with L1 support teams, escalating unresolved issues and providing detailed incident documentation, root cause analyses, and resolution notes.
- Liaise with platform vendors and third-party teams where required to progress and resolve complex technical issues within agreed SLAs.
- Contribute to the creation and maintenance of knowledge base articles, runbooks, and support documentation to improve team efficiency and first-time resolution rates.
- Provide L2/L3 support for the network inventory and service management platform, including troubleshooting of physical and logical resource objects such as cables, hardware, and GIS/address data.
- Investigate and resolve incidents related to service catalogue management, service orchestration, and lifecycle management for both customer-facing and resource-facing services.
- Support configuration management activities including analysis of technology domains, interface configurations, and connectivity modelling for active and passive network elements.
- Diagnose and resolve data integration failures, including issues with API orchestration calls between the Common Data Model (CDM) and the platform, ensuring accurate object creation and updates.
- Collaborate with L1 support teams, escalating unresolved issues and providing detailed incident documentation, root cause analyses, and resolution notes.
- Liaise with platform vendors and third-party teams where required to progress and resolve complex technical issues within agreed SLAs.
- Contribute to the creation and maintenance of knowledge base articles, runbooks, and support documentation to improve team efficiency and first-time resolution rates.
- Provide L2/L3 support for the network inventory and service management platform, including troubleshooting of physical and logical resource objects such as cables, hardware, and GIS/address data.
- Investigate and resolve incidents related to service catalogue management, service orchestration, and lifecycle management for both customer-facing and resource-facing services.
- Support configuration management activities including analysis of technology domains, interface configurations, and connectivity modelling for active and passive network elements.
- Diagnose and resolve data integration failures, including issues with API orchestration calls between the Common Data Model (CDM) and the platform, ensuring accurate object creation and updates.
- Collaborate with L1 support teams, escalating unresolved issues and providing detailed incident documentation, root cause analyses, and resolution notes.
- Liaise with platform vendors and third-party teams where required to progress and resolve complex technical issues within agreed SLAs.
- Contribute to the creation and maintenance of knowledge base articles, runbooks, and support documentation to improve team efficiency and first-time resolution rates.
This description is the source posting as it read when we added it. We are not affiliated with PRODAPT (UK) LIMITED, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sample- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at PRODAPT (UK) LIMITEDAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. PRODAPT (UK) LIMITED holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.