Head of Hospice Rapid Access Services (HRAs)

Farleigh Hospice is a high performing organisation providing specialist palliative and end of life care for people with life limiting illness in the Mid Essex region.Our team at Farleigh has grown and evolved to meet the changing needs of the community we serve, and we are looking for highly motivated Manager to join our Hospice Rapid Access Service (HRAs) team.

The Hospice Rapid Access Service (HRAs) is a collaborative partnership with other hospices in Essex which is commissioned by Essex Integrated Care Board.

Job description

The Head of Hospice Rapid Access plays a key role in ensuring Farleigh Hospice can meet growing demand for end-of-life care across Mid Essex. Based in Chelmsford, the post-holder will lead the Rapid Access to End-of-Life Care Team, coordinating urgent care packages and placements for patients who are rapidly deteriorating and entering the dying phase. The service also provides vital support to families and carers.

The successful candidate will be an empathetic and effective leader with excellent communication skills and a passion for service improvement. They will build strong relationships with healthcare and social care partners to ensure coordinated, person-centred care and support Farleigh Hospice's position as an integral part of the local health and care system.

Working within Farleigh Hospice's "One Team" approach, the post-holder will collaborate across clinical and non-clinical services to deliver the best outcomes for patients and families. The team includes Rapid Assessment and Discharge Nurses/Clinicians, Care Coordinators and an Administrator, with support from locality teams, the Inpatient Unit, Bereavement Services, Education and the Medical Team.

The role also includes supporting service delivery through flexible workforce management where required to maintain safe, high-quality patient care. Farleigh Hospice is committed to leading excellence in palliative and end-of-life care, enabling patients to receive the best possible care in the setting that best meets their needs and wishes.

Lead a high-performing multidisciplinary team to deliver responsive, person-centred end-of-life care, ensuring excellent patient outcomes, service improvement, and strong partnership working.

Person specification

Experience

Essential

• Extensive post qualification experience, with 3 years at a senior clinical level
• Currently practicing in your respective clinical fieldwith clear evidence ofpatient facing contactsat an advanced specialist level
• Proven experience of leading a multi-disciplinary team
• A track record of delivering excellent services that meet diverse user needs
• Experience of successfully leading change, developing flexible approaches and introducing innovative ideas to achieve outcomes for patients
• Experience of collaborative working, internally and externally to achieve results
• Experience of working withend of life orlong-term conditions

Desirable

• Experience of developing and delivering strategic and operational plans
• Experience of managing budgets effectively and delivering efficiencies
• Management experience of providing a commissioned service
• Experience of public speaking and presenting to diverse groups at a local, regional or national level
• Development of or engagement with patient user groups

Skills/Ability/Knowledge

Essential

• Passionate about Hospice Care and enthusiasm for the vision of the organisation
• Team player who can work as part of our One Team ethos
• High level of emotional intelligence and resilience

Flexible approach to work, with ability to work out of hours on occasions

Regular participation in the out of hours clinical on call rota

Desirable

• Knowledge of statutory and/or commissioned acare pathways including continuing health care and adult social care
• Driving licence and car owner

Qualifications

Essential

• Professional healthcare qualification(eg Nurse, AHP, Paramedic)
• Masters degree or equivalentdemonstrable experience and knowledge in palliative care or related discipline e.g. frailty, cancer services etc
• Registered with a relevant professional body, e.g. GMC, NMC, HCPC
• Recognised management, leadership or quality improvement qualification or demonstrable experience

About the employer

We offer a great working environment, a competitive pay and benefit package, flexible working and a strong team to support you.

If you require further information, please view the job description or contact the recruiting manager Ellie Miller, Director of Care at [email protected] for an informal chat. Informal visits are encouraged.

(Please note If we receive a high number of applications, we will close the vacancy before the closing date)

Farleigh Hospice is committed to creating an inclusive working environment where diversity is recognised and celebrated. To achieve this we welcome applications from all sections of the community. Farleigh Hospice operates a six-month probation period.Positions may be subject to DBS Disclosure.Charity Registration No: 284670