HR Operations Manager

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Please visit our website: www.turnerandtownsend.com

The HR Operations Manager is responsible for overseeing the delivery of HR operational services, ensuring compliance, efficiency, and excellence in HR processes. This role is leading a team of HR professionals to deliver high-quality support across the employee lifecycle.

Key Responsibilities

• Leadership & People Management:
  
  

• Lead, coach, and develop a team of HR professionals, promoting a high-performance culture.
  
  

• Allocate workloads, set priorities, and monitor team performance against SLA/KPIs.
  
  

• Conduct regular one-to-ones, team meetings, and performance reviews.
  
  

HR Operations Oversight:

• Ensure smooth execution of HR processes including onboarding, all employee lifecycle processes.
  
  

• Develop HR dashboards and reporting for all SLA/KPIs. Monitor on a regular basis identifying areas for improvement.
  
  

HRIS & Workday:

• Oversee HRIS administration and ensure data integrity.
  
  

• Train HR team and managers on Workday functionality and best practices.
  
  

• HR Reporting & Analytics:
  
  

• Produce and analyse HR reports.
  
  

• Provide insights to senior leadership to support strategic decision-making.
  
  

Policy & Compliance:

• Ensure adherence to employment legislation and company policies.
  
  

• Maintain confidentiality and data protection standards.
  
  

Stakeholder Engagement:

• Act as a key point of contact for HR queries from managers and employees.
  
  

• Engage and build strong relationships with senior stakeholders across the business to ensure HR operations align with strategic priorities.
  
  

• Collaborate with other departments to ensure alignment of HR operations with business needs.
  
  
  
  

• Proven experience in HR operations management or similar role.
  
  

• Strong leadership and people management skills.
  
  

• Working knowledge of HR Systems (Workday)
  
  

• Excellent organizational and time-management abilities.
  
  

• Knowledge of employment law and HR best practices.
  
  

Personal Attributes

• Strategic thinker with a hands-on approach.
  
  

• Strong interpersonal and communication skills.
  
  

• Ability to manage multiple priorities in a fast-paced environment.
  
  
  
  

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.