Key User / IT Systems Specialist
Possible
Sponsorship likelihood
This job is eligible only on a shortage list
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (69% match) is an eligible occupation, with a going rate of £41,700, and NewCold is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
We pick the code from the advert's text, so it is our best guess, not the employer's. Each code it could be has its own likelihood:
- Possible 3132 (IT user support technicians) · 69% match
- Possible 3131 (IT operations technicians) · 18% match
- Possible 2133 (IT business analysts, architects and systems designers) · 7% match
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 | £33,400 | £37,500 | £41,700 |
3131 IT operations technicians Also possible | £33,400 | £33,400 | £37,500 | £41,700 |
2133 IT business analysts, architects and systems designers Also possible | £38,400 | £43,900 | £49,400 | £54,900 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
Build the future of food
At NewCold, we're shaping the future of the food supply chain. Our warehouses and transport network connect the world's major food manufacturers with retailers and food service providers.
Join a collaborative team of doers, innovators, and engineers who are dedicated to making a real impact. Together with advanced robotics and cutting-edge technology, we're not just keeping up with the times, we're pioneering smarter, more sustainable operations to keep the world's food fresh and safe.
To support our rapid growth, we're constantly looking for talented people to join our team. Want to be part of a dynamic, forward-thinking environment? Join us!
Overview
We are seeking a Key User / IT Systems Specialist to join our team in Wakefield.
Acting as the vital operational and technical bridge between warehouse operations and IT systems, you will play a key role in supporting the technology and systems that keep our highly automated warehouse operating efficiently.
Working closely with IT Specialists, IT Managers and operational teams, you will oversee daily system operations, manage hardware configurations, administer site data and user setups, and troubleshoot automated warehouse processes. This varied role offers the opportunity to combine technical expertise with operational knowledge while supporting a wide range of warehouse management and automation systems.
Key Responsibilities
You will support the day-to-day operation of our Warehouse Management System (MLS), including creating and managing inbound, outbound and mixing orders, facilitating order transfers to the Transport Management System (TMS), configuring XML outputs and maintaining barcode structures. You will monitor workload screens, Crontab functionality and associated algorithms, manage stock adjustments, pallet parameters and reason codes, and support specialised operational processes including detopping and picking.
The role includes configuring and installing laptops, workstations and site hardware, administering standard and RF user accounts, maintaining category relations and supporting the site's Access Control system, including security card administration and associated protocols.
You will monitor, diagnose and resolve system issues using specialist diagnostic tools, Maintenance IF screens and Dashboard error screens. You will log, track and manage incidents through Topdesk Case Management and utilise tools such as Agent Ransack to support system investigations and log analysis.
A key aspect of the role is developing and maintaining a comprehensive understanding of automated site control systems, including MFCS, C3 and CHUI, together with the reshuffle programme and associated opimisation algorithms. You will support all Radio Frequency (RF) processes and maintain an understanding of customer-specific operational and system requirements.
Working collaboratively across departments, you will help support efficient operations, effective system performance and continuous improvement across the site.
Responsibilities are indicative, not exhaustive.
Requirements
We're looking for someone with a strong technical aptitude and proven experience working with Warehouse Management Systems (WMS), logistics software or similar operational IT systems.
Experience in user access management, hardware configuration and IT systems troubleshooting is highly desirable. Previous experience with helpdesk systems, such as Topdesk, and automated material handling or logistics software would be advantageous.
You should possess strong analytical and problem-solving skills, excellent attention to detail and the ability to investigate and resolve technical and operational issues within a fast-paced environment.
A good understanding of end-to-end supply chain operations, including inbound, outbound, picking and stock control processes, would be beneficial. Experience within a warehouse, logistics or automated operational environment would be advantageous.
The successful candidate will be an effective communicator with the ability to bridge technical IT concepts and operational warehouse requirements, building strong working relationships across both operational and technical teams.
Ready to make an impact?
Our goal is to keep the world's food fresh and safe with our proprietary technologies and innovative solutions. Join our team and help build a more efficient, innovative and sustainable food supply chain. Your next career chapter starts at NewCold.
Whether you're an experienced warehouse systems professional, logistics systems specialist, IT support technician or systems administrator looking to develop your career within warehouse automation and logistics technology, NewCold provides the opportunities and challenges that allow you to grow and excel. Ready to turn your curiosity into impact?
This description is the source posting as it read when we added it. We are not affiliated with NewCold, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sample- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
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See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at NewColdAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. NewCold holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.