Manager
Added 7 Oct · still live
Possible
Sponsorship likelihood
Only if it's SOC 2482
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may qualify, but only under another code
Our best guess, SOC 4143, is not on the eligible-occupation list. The job could also be SOC 2482, which is on it, so we rate it Possible at most. Ask Gen II Fund Services what the duties are.
We pick the code from the advert's text, so it is our best guess, not the employer's. Each code it could be has its own likelihood:
- Ineligible 4143 (Customer service managers) · 27% match
- Possible 2482 (Quality assurance and regulatory professionals) · 27% match
- Possible 1131 (Financial managers and directors) · 10% match
About the role
What’s the role?
The Luxembourg onboarding team manager is responsible for delivering a superior client experience for Gen II by managing multi-jurisdictional onboarding services for the institutional business. This role ensures full compliance with Luxembourg-specific regulatory obligations while taking a pragmatic, commercial approach to risk-based challenges. The lead also ensures that all client and investor static data is accurately captured, recorded, and maintained across core business platforms, supporting ongoing data management throughout the client and investor lifecycle.
What You’ll Be Doing
Your role may include, but will not be limited to, the following tasks which we call ‘Defined Business Activities’. The list of defined business activities is not exhaustive and may be amended from time to time:
Operational
The Luxembourg onboarding team manager is responsible for delivering a superior client experience for Gen II by managing multi-jurisdictional onboarding services for the institutional business. This role ensures full compliance with Luxembourg-specific regulatory obligations while taking a pragmatic, commercial approach to risk-based challenges. The lead also ensures that all client and investor static data is accurately captured, recorded, and maintained across core business platforms, supporting ongoing data management throughout the client and investor lifecycle.
What You’ll Be Doing
Your role may include, but will not be limited to, the following tasks which we call ‘Defined Business Activities’. The list of defined business activities is not exhaustive and may be amended from time to time:
Operational
- Responsible for the Luxembourg Investor Onboarding Team in Southampton for Gen II’s institutional business, ensuring oversight and visibility across multiple jurisdictionActing in a collaborative manner, supporting our clients, relationship managers and their teams from an Onboarding and Data Management perspectiv
- Continuously assess processes and identify areas of weakness and work with the Client Delivery Management team to implement improvements.
- Client focused with an ability to work in a fast paced, high pressured work environment.
- Work closely with the clients and their advisors to understand complex structures and deliver commercial and pragmatic solutions to meet client and business needs.
- Act as a workstream lead to support delivery of a variety of new client transition initiatives and co-ordinate with the team members ensuring delivery of a superior client experience.
- Act as a point of escalation and resolve complex issues related to the onboarding process.
- Work closely with Gen II Compliance and the Luxembourg Compliance Officer, ensuring appropriate levels of approvals are obtained for high risk & PEP’s
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- Prioritising and organising day to day workloads.
- Dealing with internal and external day to day queries in a timely manner.
- Assist in appropriate projects and initiatives relating to operations teams.
- Attend to regular team meetings and constructively contribute.
- Understanding what is appropriate and acceptable in relation to AML/SOF/SOW/CDD and other compliance obligations, and escalating issues and risks accordingly.
- Assist in providing MI to the business.
- Assist in meeting team objectives and meet set internal and external SLA’s
- Daily input of time on timesheet ensures that all CPD requirements are met year on year.
Qualifications
- Recognised relevant ICA, AML or equivalent Professional Qualification
- 5-8 years’ relevant finance industry experience, with the legal, compliance or regulatory sector.
- Experience PE/Real Estate fund structures.
- Previous experience in a MLRO/MLCO Compliance or similar role.*
- Comprehensive and detailed understanding and knowledge of current industry AML/CFT handbook legislation, regulation & operating working practices.
- Good understanding of GDPR and risks associated with personal/sensitive data.
- Solid understanding of source of wealth/source of funds requirements
Personal qualities
This role is based in our Southampton office. Although the nature of most of the roles within Gen II cannot be classed as totally flexible, there is scope in some cases for a form of Agile Working. The different ways in which Agile Working can be undertaken is dependent on the demands and needs of the business, the office space available and the individual’s preferences and circumstances.
- Integrity
- Strong degree of business acumen
- Ability to develop relationships and inspire client and colleague confidence
- Discretion, tact and diplomacy
- Role model
- Excellent decision-making skills
- Strong commitment to client delivery excellence
- Progressive and takes responsibility for development of self and others
This role is based in our Southampton office. Although the nature of most of the roles within Gen II cannot be classed as totally flexible, there is scope in some cases for a form of Agile Working. The different ways in which Agile Working can be undertaken is dependent on the demands and needs of the business, the office space available and the individual’s preferences and circumstances.
This description is the source posting as it read when we added it. We are not affiliated with Gen II Fund Services, so check their own site for the current details.
Where this offer sits in the market
Customer service managers (SOC 4143) · UK · ONS ASHE 2025 · basic pay · ~54k in sampleSOC 4143
- Middle half £30,732–47,944
- Median £37,128
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
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Does this job guarantee visa sponsorship?
Not necessarily. Gen II Fund Services holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.