Manager, Customer Engagement (EMEA)
Likely
Sponsorship likelihood
This employer has issued visas recently. Possible if it's SOC 3554
Not disclosed
Salary
Not disclosed by employer
£50,100
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 2432 is an eligible occupation, but we are only 55% sure that is the right code. Hilton is a licensed sponsor, so if the code fits, the role should qualify. Check the occupation eligibility rules against what the job actually involves.
We pick the code from the advert's text, so it is our best guess, not the employer's. Each code it could be has its own likelihood:
- Likely 2432 (Marketing and commercial managers) · 55% match
- Possible 3554 (Advertising and marketing associate professionals) · 30% match
- Likely 2494 (Advertising accounts managers and creative directors) · 10% match
Ask Hilton what the duties are.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
2432 Marketing and commercial managers Most likely code | £35,000 | £40,000 | £45,100 | £50,100 |
3554 Advertising and marketing associate professionals Also possible | £33,400 | £41,700 | £41,700 | £41,700 |
2494 Advertising accounts managers and creative directors Also possible | £33,400 | £36,800 | £41,400 | £46,000 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
Job Description
We're looking for a Manager, Customer Engagement (EMEA) to join our Loyalty EMEA team at Hilton.
This is an exciting opportunity to work in a friendly, ambitious, and fast-paced environment where creativity, customer focus, and commercial impact go hand in hand.
The role would suit a CRM & Loyalty Marketing Manager or a Client Account Manager with agency background who thrives on delivering impactful marketing campaigns and building strong relationships with stakeholders across the business and agency partners.
If you're passionate about creating engaging and relevant customer communications, using storytelling to inspire action, leveraging customer insights to drive relevance and engagement, and applying commercial thinking to support business priorities, we'd love to hear from you.
Core initiatives in scope
- You'll be responsible for developing and delivering member engagement strategies that strengthen relationships with Hilton Honors members across the EMEA region.
- You'll act as a key connector between our agency partners and multiple teams across the Marketing & Loyalty organisation, including Brand & Enterprise, Destination Marketing, Co-brand, New Hotel Openings, CRM, MarTech, Analytics, and Customer Marketing Operations.
- Working closely with these teams and our agency partners, you'll design and execute CRM journeys, regional offers, and marketing activations across email and mobile channels that drive member activation, repeat stays, retention, engagement, and overall satisfaction.
- The role also plays an important part in launching new partnerships from a member experience perspective, including designing onboarding journeys for partner members and ensuring a seamless, engaging, and rewarding end-to-end Hilton Honors experience.
What areas will you be supporting?
- Lead flagship member engagement programmes across EMEA, including Monthly Unlocked and StayInspired, ensuring strong regional execution, creative excellence, stakeholder alignment, and clear performance reporting.
Responsibilities
What will your day to day look like?
- Own the CRM campaign calendar and delivery plan, ensuring activity is aligned to Hilton’s commercial priorities, tentpole moments, customer needs and partner commitments.
- Lead the end-to-end delivery of CRM journeys and regional offers across email, mobile app, and other relevant channels, from planning and briefing through to launch and optimisation. While Customer Marketing Operations and agency partners support the technical build and deployment, you will oversee the process, coordinating stakeholders and managing timelines to ensure campaigns are delivered successfully and on schedule.
- Develop clear audience and campaign briefs that leverage customer insights and segmentation to deliver highly targeted and personalised communications that increase relevance, deepen engagement, and drive repeat stays.
- Champion a test-and-learn culture, using A/B testing, pilots, and other experimentation methods to continuously improve performance and scale successful approaches across markets and audience segments.
- Act as the guardian of CRM quality, ensuring copy, creative, design, targeting, and proposition work together to deliver an elevated customer experience while supporting commercial objectives.
- Establish clear success metrics, monitor campaign performance, capture learnings, and translate insights into actionable recommendations, providing regular updates and performance reporting to senior stakeholders.
Qualifications
What are we looking for?
Required Qualifications, Experience & Skills
- Experience in customer engagement, CRM / lifecycle / loyalty marketing within a multi-market or international environment.
- A strong understanding of customer segmentation, audience targeting, and personalisation, with the ability to translate insights into relevant and engaging customer experiences and content.
- Highly organised with the ability to manage multiple campaigns and priorities simultaneously in a fast-paced environment.
- Excellent stakeholder and agency management skills, with a collaborative approach and a track record of building strong cross-functional relationships. Strong team player.
- Self-starter, able to work independently.
- Ability to deliver through influence in a matrixed organization and manage multiple workstreams end-to-end.
- Excellent communication and stakeholder management skills, with confidence presenting recommendations to senior audiences.
- Exceptional planning, prioritisation, and organisational skills, combined with a keen eye for detail and a commitment to delivering high-quality work at pace.
- Analytical mindset, with the ability to use data and insights to identify opportunities, diagnose challenges, develop hypotheses, and measure success.
Preferred Qualifications, Experience & Skills
- Loyalty program or hospitality experience.
- Experience working with destination marketing or travel demand-generation initiatives.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
About The Team
How We’ll Help You Thrive
Benefits
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
This description is the source posting as it read when we added it. We are not affiliated with Hilton, so check their own site for the current details.
Where this offer sits in the market
Marketing and commercial managers (SOC 2432) · UK · ONS ASHE 2025 · basic pay · ~108k in sample- Middle half £40,664–67,912
- Median £53,404
- Going rate £50,100
- Threshold £41,700
- New entrant £35,000–45,100
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at HiltonAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Hilton holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2432 going rate of £50,100. New-entrant and shortage discounts can lower it.