SaaS Operations Analyst (14-Month Contract)
Possible
Sponsorship likelihood
This job is eligible only on a shortage list
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (62% match) is an eligible occupation, with a going rate of £41,700, and PALL EUROPE LIMITED is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
This could also be SOC 3131 (IT operations technicians). We read the code off the advert, so it is our best guess, not the employer's.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 | £33,400 | £37,500 | £41,700 |
3131 IT operations technicians Also possible | £33,400 | £33,400 | £37,500 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At IDBS, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
At IDBS, we are at the cutting edge of providing innovative software solutions and services that empower scientists and researchers to accelerate their discoveries by helping them design, execute and orchestrate processes, manage, contextualize and structure their data and gain valuable insights throughout the drug lifecycle, from R&D through manufacturing. We work with 80% of the top 20 global BioPharma companies*. Our customers engage in groundbreaking work, from pioneering biological research to developing new therapies and medicines. Join us at IDBS to continuously grow and make a real impact, working alongside passionate colleagues who care deeply about our mission and each other.
*Source: Exploring the top 20 biopharma companies Q1 2024 market cap growths | TechTarget
Learn about the Danaher Business System which makes everything possible.
The SaaS Operations Analyst is responsible for the delivery and ongoing management of the IDBS SaaS platform across the full customer lifecycle, working under the guidance of senior team members. The role involves executing defined operational tasks such as onboarding, in-life service support, scheduling upgrades, and coordinating offboarding, while ensuring activities align with established procedures. The Analyst is responsible for working directly with customers to resolve routine issues, handle standard customer requests, and maintain reliable and compliant SaaS environments. They also assist with qualification testing and provide customers with guidance on Installation Qualification (IQ) and Operational Qualification (OQ) processes. Working closely with teams such as Engineering and Customer Success, the Analyst helps ensure timely service delivery, adherence to quality and compliance standards, and overall customer satisfaction, while continuing to build technical and operational expertise.
This is a 14-month fixed-term position based in Woking, UK, reporting into the SaaS Onboarding & In-Life Manager. The role offers an opportunity to contribute to the delivery and continuous improvement of IDBS's SaaS operations while partnering with customers and cross-functional teams across the business.
In this role, you will have the opportunity to:
- Manage the IDBS SaaS platform across the full customer lifecycle (onboarding, upgrades, in-life and offboarding).
- Respond to customer queries, resolve routine issues, and manage service requests.
- Coordinate onboarding, upgrades, and offboarding directly with customers within defined timelines.
- Perform qualification testing (IQ/OQ) and maintain compliant, operational SaaS environments.
- Adhere to QMS, ISO standards, and company policies.
The essential requirements of the job include:
- Bachelor’s degree or equivalent, preferably in a STEM subject, life sciences, or similar.
- Suitable for graduates.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- Ability to lift, move or carry equipment up to 10lb.
It would be a plus if you also possess the following experience:
- Awareness of ISO 27001 and ISO 9001.
- Understanding of IQ/OQ processes.
IDBS, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
This description is the source posting as it read when we added it. We are not affiliated with PALL EUROPE LIMITED, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sample- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at PALL EUROPE LIMITEDAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. PALL EUROPE LIMITED holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.