Senior Specialist, IT Operations (EMEA & Global Support)
Added 17 Oct · still live
Possible
Sponsorship likelihood
This job is eligible only on a shortage list
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (78% match) is an eligible occupation, with a going rate of £41,700, and CloudBees is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
We pick the code from the advert's text, so it is our best guess, not the employer's. Each code it could be has its own likelihood:
- Possible 3132 (IT user support technicians) · 78% match
- Possible 3131 (IT operations technicians) · 16% match
Your salary route
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 | £33,400 | £37,500 | £41,700 |
3131 IT operations technicians Also possible | £33,400 | £33,400 | £37,500 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
Description
Job Title: Senior Specialist, IT Operations (EMEA & Global Support)
Job Type: Full-time
Location: Hybrid - London, UK (3 days on-site per week)
About CloudBees
CloudBees helps organizations build, run, and govern software factories, giving enterprises the confidence to ship software better, faster, and safer.
Writing code is no longer the bottleneck. Governing what reaches production and validating its impact is. As enterprises adopt agentic coding, software is created faster than most teams can review, secure, and validate. Without consistent governance, organizations risk shipping code they cannot explain, audit, or trust.
CloudBees addresses this challenge without asking teams to replace the tools they already use. Across every toolchain a customer runs, CloudBees makes each change, human or AI, visible, auditable, and accountable before it reaches production. CloudBees Unify is the product behind this: a governance layer, with context and control-plane capabilities, that enforces consistent policy and evidence across every tool, team, and workflow.
Founded in 2010, CloudBees is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Capital, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture Partners.
Visit us at www.cloudbees.com.
Requirements
About The Role
We are looking for a proactive, high-agency, customer-focused IT Specialist to join our London office. This hands-on role combines physical hardware and device lifecycle with technical support for our global user base. You will also administer our core SaaS and identity stack, and ensure a seamless technology experience for remote and office-based employees.
What You'll Do:
Device Lifecycle & Hardware Operations
Job Title: Senior Specialist, IT Operations (EMEA & Global Support)
Job Type: Full-time
Location: Hybrid - London, UK (3 days on-site per week)
About CloudBees
CloudBees helps organizations build, run, and govern software factories, giving enterprises the confidence to ship software better, faster, and safer.
Writing code is no longer the bottleneck. Governing what reaches production and validating its impact is. As enterprises adopt agentic coding, software is created faster than most teams can review, secure, and validate. Without consistent governance, organizations risk shipping code they cannot explain, audit, or trust.
CloudBees addresses this challenge without asking teams to replace the tools they already use. Across every toolchain a customer runs, CloudBees makes each change, human or AI, visible, auditable, and accountable before it reaches production. CloudBees Unify is the product behind this: a governance layer, with context and control-plane capabilities, that enforces consistent policy and evidence across every tool, team, and workflow.
Founded in 2010, CloudBees is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Capital, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture Partners.
Visit us at www.cloudbees.com.
Requirements
About The Role
We are looking for a proactive, high-agency, customer-focused IT Specialist to join our London office. This hands-on role combines physical hardware and device lifecycle with technical support for our global user base. You will also administer our core SaaS and identity stack, and ensure a seamless technology experience for remote and office-based employees.
What You'll Do:
Device Lifecycle & Hardware Operations
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- Procurement & Provisioning: Prepare, configure, store, and deploy new and replacement Mac and Windows laptops to local and remote EMEA personnel using zero-touch automated workflows.
- Logistics & Inventory: Inventory new and returned hardware; manage international shipping, customs documentation, and retrievals across EMEA via major carriers (DHL, FedEx, UPS) or global IT logistics platforms.
- Reconditioning & ITAD: Receive, inspect, troubleshoot, and recondition used computers for re-use or certified e-waste disposal/sanitization.
- Physical Logistics: Handle physical handling and movement of equipment (ability to lift up to 30 lbs).
- Maintain the hardware asset register (owner, encryption status, MDM enrolment) so inventory and compliance stay accurate day to day.
- Evidence offboarding hardware steps — device return, remote wipe, sanitization — as a completed checklist, not just a completed task.
- Triage & Escalation: Monitor, triage, and resolve helpdesk requests in Jira Service Management, Slack channels, and emails.
- SLA & Customer Service: Ensure timely acknowledgments and updates within defined SLAs, delivering high-touch customer support to end-users worldwide.
- Technical Troubleshooting: Identify, reproduce, and resolve OS, connectivity, application, and endpoint issues on macOS, Windows, and Linux devices.
- Cross-Functional Collaboration: Assist Workplace, Engineering Operations, HR, and Security teams with office moves, A/V setups, corporate communication initiatives, and security enforcement.
- User Lifecycle Management: Provision, audit, and de-provision user accounts and application access in accordance with onboarding/offboarding policies.
- Stack Administration: Perform daily administrative support for Google Workspace (groups, channels, email), Slack (workspace setup, channels), Atlassian (Jira/Confluence spaces), Okta, JumpCloud, and CrowdStrike Endpoint.
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- Knowledge Management: Document support activities, technical specs, and troubleshooting procedures in Confluence.
- User Education & Training: Create clear user guides and run training sessions to help non-technical staff adopt IT tools, self-serve common issues, and follow security protocols.
- 5+ years of relevant experience in a Helpdesk, Desktop Support, or System Administration role with evidence you've built processes rather than only executed them.
- Deep hands-on experience supporting and troubleshooting macOS and Windows environments. Experience with Okta and JumpCloud. Not surface administration. Identity is where our access and offboarding risk sits, so this is a must-have rather than preferred. Strong Google Workspace and MDM administration alongside it.
- Practical experience administering Google Workspace, Slack, Atlassian (Jira/Confluence), Okta, JumpCloud, and CrowdStrike Endpoint.
- Proven ability to manage hardware inventory and handle cross-border shipping/receiving via international carriers.
- Solid understanding of information security best practices and GDPR compliance requirements within EMEA.
- Able to lift up to 30 lbs for inventory handling and logistics.
- Flexibility to participate in an on-call rotation and work during holidays as operational needs require.
- Excellent communication. You'll solve problems with people rather than tickets, communicate across the company, and influence IT, HR, and Security to adopt standards they don't own.
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Education & Certifications:
- Bachelor's degree in Computer Information Systems, Information Technology, or related field (or equivalent practical experience).
- Preferred: CompTIA A+, Security+, Okta Certified Administrator, JumpCloud Core/Advanced Certification, Google Workspace Administrator, or Atlassian Certified Associate.
- Core IT Fundamentals: Broad computer aptitude and working knowledge of desktop OS (macOS/Windows), business software ecosystems, and network infrastructure.
- AI-Assisted Operations: Proficiency in leveraging AI tools for IT support—such as AI-driven ticket summarization, automated troubleshooting scripts, and helping users adopt AI-driven workplace workflows (e.g., Google Gemini, Slack AI, Atlassian Intelligence).
- Declarative & Automated Device Management: Understanding of modern zero-touch deployment (Apple Business Manager, Autopilot) and automated compliance policies within JumpCloud/MDM platforms.
- Scripting & Automation: Experience or familiarity with scripting languages (Python, Google Apps Script, Bash, PowerShell) to automate repetitive IT workflows.
- Customer Obsessed — You treat customer problems as your own and build relationships with the people behind the logo, not just the account. You can point to decisions you changed because of what a customer told you.
- High Agency — You own problems beyond your job description and move without waiting to be asked. When the path isn't defined, you make the call and bring people with you rather than working around them.
- Truth Seeking — You hold a strong point of view and update it when the data says otherwise. You argue for the best answer regardless of who's in the room, and once a decision is made, you commit to it fully.
- Hard Work — You own the end result, not just your slice of it, and you go beyond what's expected to get there. You work smart as well as hard, and you find real reward in building something demanding alongside people who do the same.
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- Be part of opening a brand-new office. Real ownership from day one, and the chance to shape how the space works.
- Broad exposure across facilities, events, HR, and marketing. A genuine launchpad for your career.
- A global, collaborative team that lives by our values: Customer Obsessed, High Agency, Truth Seeking, Hard Work, Ship Excellence, Direct Feedback.
- Support for your headspace — literally. A company-sponsored Headspace account and a fully funded global Employee Assistance Programme, so support is there when you need it.
- A home office that works. A monthly stipend toward your home setup, alongside the chance to work with your peers in the office.
- Upside when we win. Share in our success with a performance-based bonus plan aligned with both your personal achievements and company milestones.
- People who sweat the craft. A team that takes its work seriously and invests in each other's growth.
CloudBees is committed to providing equal opportunities in employment. We value diversity and inclusion and make decisions based on skills, qualifications, and experience. We do not discriminate on the basis of age, disability, gender identity, marital or civil status, pregnancy, maternity, race, religion or belief, sex, or sexual orientation, in accordance with applicable laws.
Data Protection Statement
CloudBees is committed to providing equal opportunities in employment. We value diversity and inclusion and make decisions based on skills, qualifications, and experience. We do not discriminate on the basis of age, disability, gender identity, marital or civil status, pregnancy, maternity, race, religion or belief, sex, or sexual orientation, in accordance with applicable laws.
Disclaimer
This job description provides an overview of the role and key responsibilities. It is not an exhaustive list, and responsibilities may evolve in line with business needs.
This description is the source posting as it read when we added it. We are not affiliated with CloudBees, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sampleSOC 3132
- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at CloudBeesAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. CloudBees holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.