Service Desk Analyst
The advert says the job needs UK security clearance:
“Security Clearance Required – Applicants must have lived in the UK for 5 or more years to be eligible.”
SC clearance usually needs five years of living in the UK, and DV clearance usually needs ten. If you have lived here that long, for example on a Student and then a Graduate visa, you may be able to get it. Most people applying from outside the UK cannot, so the highest likelihood we give this job is Unlikely. Ask Wavenet Limited whether they would sponsor you.
Unlikely
Sponsorship likelihood
The advert asks for security clearance
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (98% match) is an eligible occupation, with a going rate of £41,700, and Wavenet Limited is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 | £33,400 | £37,500 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
Location: Wakefield
Contract Type: Permanent, Full Time
Working Pattern: 8.5hr shifts incl 1 hr lunch, scheduled between 7am and 7pm, Monday to Friday.
Salary: Competitive
Security Clearance Required – Applicants must have lived in the UK for 5 or more years to be eligible.
Are you passionate about delivering exceptional IT support and creating a seamless customer experience? We’re looking for a Service Desk Analyst to be the frontline of our IT service, providing high-quality support to our customers, partners, and suppliers.
This is an exciting opportunity to grow your technical skills in a fast-paced, collaborative environment while playing a key role in improving our IT services.
What You’ll Be Doing
- Delivering top-tier support – Handle incidents and service requests efficiently with a focus on quick resolution and customer satisfaction.
- Meeting performance goals – Work towards Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Collaborating effectively – Serve as a vital link between customers, suppliers, and internal teams to resolve issues.
- Managing knowledge and data – Maintain accurate records and contribute to a growing knowledge base.
- Developing your skills – Build technical expertise and contribute to first-time resolutions and customer satisfaction improvements.
So, what are we looking for?
We want to be the UK’s go-to managed service provider. That’s where you come in. Ideally, you will have a logical mindset and enjoy puzzles. Good problem-solving skills are key to success in this role. Being resourceful will also serve you well as you may conduct your own research to solve some issues. Of course, being passionate about all things technical never hurts! This role is customer facing so, in addition to your technical abilities, you’ll naturally be a Customer Service Superstar.
You should also have:
- Proven success in customer-facing roles, delivering top-notch, timely services.
- IT Service Desk background, consistently meeting SLA targets.
- Proficient in ITIL processes for Incident and Problem management.
- Hands-on experience with efficient IT Service Management tools.
- Expertise in ITSM, especially with ServiceNow.
What We’re Looking For
- Strong communication skills – Clear and professional verbal and written communication, with the ability to explain technical concepts to non-technical users.
- Technical problem-solving – Solid analytical skills with experience using IT Service Management (ITSM) tools.
- Time management – Ability to prioritise effectively, stay calm under pressure, and adapt to shifting priorities.
- Team player with customer focus – A collaborative mindset and deep understanding of customer needs within IT service environments.
- Desirable – ITIL V3/V4/V5 Foundation certification and/or customer service accreditation (preferred but not essential).
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
- Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
- Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Ready to join the UK’s largest managed service provider?
Apply today or contact our friendly Talent Acquisition Team for more information.
This description is the source posting as it read when we added it. We are not affiliated with Wavenet Limited, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sample- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
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About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Wavenet Limited holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.