Service Desk Analyst
The advert says the job needs UK security clearance:
“Please note, applicants must have the legal right to work in the UK at the time of application and role requires the successful candidate to undergo security clearance.”
SC clearance usually needs five years of living in the UK, and DV clearance usually needs ten. If you have lived here that long, for example on a Student and then a Graduate visa, you may be able to get it. Most people applying from outside the UK cannot, so the highest likelihood we give this job is Unlikely. Ask Advanced 365 Limited whether they would sponsor you.
Unlikely
Sponsorship likelihood
The advert asks for security clearance
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (98% match) is an eligible occupation, with a going rate of £41,700, and Advanced 365 Limited is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 | £33,400 | £37,500 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
Join OneAdvanced
We are seeking a proactive and customer-focused Service Desk Analyst to join our dynamic team within a Managed Service Provider (MSP) environment.
You will be the first point of contact for IT incidents, service requests, and queries from multiple customers across a diverse range of industries.
This is a 24/7 shared support model, and you will play a key role in delivering high-quality 1st and 2nd line support.
Managed IT Services | Cybersecurity, Cloud & IT Support in the UK | OneAdvanced
What You Will Do
- Serve as the first point of contact for IT support via phone, email, and ticketing system.
- Log, classify, and prioritise incidents and service requests.
- Provide basic troubleshooting for hardware, software, user access, and network-related issues.
- Use provided documentation and standard procedures to resolve common issues.
- Escalate complex problems to senior analysts, Team Leads or technical teams while keeping the user informed.
- Maintain clear and accurate records of all support interactions in the IT service management tool.
- Follow shift handover procedures and contribute to ongoing knowledge sharing.
- Develop your technical and customer service skills with guidance and training from senior team members.
- NOTE: The role operates on a shift basis to support 24/7 coverage.
What You Will Have
Please note, applicants must have the legal right to work in the UK at the time of application and role requires the successful candidate to undergo security clearance.
What We Do For You
Wellbeing that means something
- 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
- Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
Financial benefits that have your back
- Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
- Income protection: up to 75% salary for 5 years if you ever need it
- Pension with 5% matched company contributions
- Life assurance worth 4x your salary from day one
- Free financial planning session with the option to engage in more tailored financial coaching.
Grow your career with us
- SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
- Access to external training and apprenticeships
Making a Difference
- MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:
- ULEV car scheme with 1,000+ models
- Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover, Health Assessment, Gym Membership
Who We Are
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.
We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.
OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.
Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.
We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.
Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.
Join us and become part of a team that’s powering the world of work and making a real difference.
Learn more at www.oneadvanced.com
This description is the source posting as it read when we added it. We are not affiliated with Advanced 365 Limited, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sample- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
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About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Advanced 365 Limited holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.