IT Support Analyst (1st/2nd Line)
The advert asks you to have the right to work in the UK already:
“All appointments are subject to safer recruitment checks, including the appropriate criminal records and barred list checks, online searches, references, and verification of identity, right to work, qualifications, and employment history, in line with relevant UK safeguarding legislation and guidance.”
This line often means the employer will not sponsor a visa, but some employers include it as standard wording. That is why the highest likelihood we give this job is Possible. Ask OneSchool Global before you apply.
Possible
Sponsorship likelihood
This job is eligible only on a shortage list
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (97% match) is an eligible occupation, with a going rate of £41,700, and OneSchool Global is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 | £33,400 | £37,500 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
This is a fantastic opportunity for someone who enjoys variety, problem solving, and helping people get the most from technology. Working as part of our busy helpdesk team, you'll provide first and second line support across a wide range of systems, devices, and technologies, ensuring a positive experience for users and keeping our campuses connected and operational.
No two days are quite the same. From resolving day-to-day technical issues and supporting Microsoft 365 services, to setting up devices, assisting with projects, and providing face-to-face support, you'll play an important role in delivering a high-quality IT service across the organisation.
The role is based full-time at our Regional Support Office in Warwick, we are due to move to Coventry(CV7), in 2026.
What You'll Be Doing
- Providing first and second line IT support via phone, email, remote support tools, and our service desk system.
- Troubleshooting and resolving a broad range of hardware, software, device, and connectivity issues.
- Supporting Microsoft 365 technologies, including Azure AD, Exchange, and Intune.
- Setting up and maintaining laptops, desktops, mobile devices, and peripherals.
- Assisting with user onboarding and offboarding, including account creation, device deployment, and access management.
- Supporting classroom and campus technology, including printers, AV equipment, and end-user devices.
- Managing incidents and service requests through to resolution, keeping users informed along the way.
- Contributing to IT projects, system upgrades, and technology rollouts.
- Maintaining clear documentation and helping to develop knowledge base resources.
- Escalating complex issues to senior members of the team where appropriate.
We're looking for someone who combines strong technical skills with a customer-focused approach.
You will have experience in a 1st or 2nd line support role and enjoy working in a fast-paced environment where you can make a real difference to users every day.
You'll also bring:
- Strong troubleshooting and problem-solving abilities.
- Experience supporting Windows operating systems and Microsoft 365 environments.
- Working knowledge of technologies such as Azure AD, Exchange, and Intune.
- Excellent communication skills and the ability to explain technical issues clearly to non-technical users.
- A proactive approach, taking ownership of issues and seeing them through to resolution.
- The ability to manage competing priorities and work effectively both independently and as part of a team.
- A willingness to learn, develop, and adapt to new technologies.
- A professional approach with a commitment to data security, safeguarding, and excellent customer service.
At OneSchool Global, we’re committed to helping our educators grow, succeed, and reach their full potential. As part of our team, you’ll benefit from:
- A competitive salary, staff laptop, free breakfast and lunches and on-site free parking
- 25 days annual leave plus statutory bank holidays
- Workplace pension and Staff referral scheme for OSG UK colleagues.
- Collaborate with fellow OSG educators across the UK and around the world.
- High-quality, technology-empowered working environments.
- Strong career advancement opportunities.
OneSchool Global is one of the world’s largest, truly global schools, with over 8000 students, 120+ campuses and 2000 staff operating across 20 countries. Our innovative approach to education emphasises self-directed learning, where students take initiative and responsibility for their learning journey. In the UK, we have 23 campuses spanning across England, Wales, Scotland and Northern Ireland.
Learn more
Our values: Our values
Are you ready to take the next step in your career? If so, click apply today!
Our safeguarding statement
OneSchool Global UK is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The postholder is responsible for safeguarding and promoting the welfare of pupils in accordance with the school's safeguarding and child protection policies and procedures.
All appointments are subject to safer recruitment checks, including the appropriate criminal records and barred list checks, online searches, references, and verification of identity, right to work, qualifications, and employment history, in line with relevant UK safeguarding legislation and guidance. This post is exempt from Rehabilitation of Offenders legislation and applicants are required to disclose any convictions or cautions that are not protected under the applicable filtering rules. Any criminal record information disclosed will be considered fairly and in accordance with relevant legislation.
OneSchool Global UK is an equal opportunities employer, welcoming applications from all suitably qualified candidates and fostering a culture where safeguarding is embedded at every level. All staff receive regular safeguarding training, and our policies reflect current UK legislation and statutory guidance.
Early applications are encouraged, and we reserve the right to close the vacancy if a suitable candidate is found.
INDRSO
This description is the source posting as it read when we added it. We are not affiliated with OneSchool Global, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sample- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
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About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. OneSchool Global holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.