Service Desk Analyst Jobs in United Kingdom
All jobs below are from employers who hold a valid UK sponsor licence and can issue a Certificate of Sponsorship (CoS).
Service Desk Analyst roles are classified under IT user support technicians (SOC 3132) and qualify for UK Skilled Worker visa sponsorship. Employers with a valid sponsor licence can hire internationally for this role. View our occupation codes & salary thresholds to understand how the required salary is calculated. As a shortage occupation, a lower salary bar and extra immigration points may apply.
UK market salary · ASHE 2025
What IT user support technicians earn in the UK
Plus £850 – £3,957 in bonus & commission
UK market basic pay at a glance
How visa salary requirements compare to what employers pay.
Most IT user support technicians in the UK earn between £29,172 and £44,044 in basic pay, with experienced professionals in the top 10% earning above £54,912. For Skilled Worker visa holders, the minimum salary (going rate) for this role is £33,400 (SOC 3132), sitting at the 42nd percentile of what UK employers pay and £1,960 below the median. Since this falls below the general salary threshold, sponsors must pay at least £41,700.
All figures are before tax. Calculate your take-home pay.
Description Service Desk Analyst Programme Name: LCST Primary location: On-site at Emersons Green, Bristol, with occasional remote working opportunities. Working hours: Monday to Friday, between 08:00 – 17:00, based on scheduled shifts. Are you ready for your next career challenge?.. Role Overview The Service Desk Analyst (1st Line Support) is responsible for delivering high-quality technical support as the first point of contact for IT-related incidents and service requests. The role requires s
About the Role We are seeking a Service Desk Analyst to provide first-line technical assistance and help ensure a smooth support experience for internal or external users. This is an excellent entry-level role for someone with strong communication skills and an interest in IT support. Key Responsibilities Respond to support requests through email, chat, or ticketing tools Log incidents and service requests accurately Provide first-level troubleshooting for common technical issues Escalate unreso
JOB TITLE: Service Desk Analyst SALARY: £28,000 - £30,000 (+ London weighting allowance for eligible postcodes) LOCATION: London (Hybrid, 3 days per week on site) CONTRACT: Full Time WORKING PATTERN: Mon - Fri We have an exciting opportunity for a Service Desk Analyst to join our Technology, Digital and Data team based in London !The main purpose of the role is to provide effective and timely delivery of technical IT support to colleagues across MPS. The role will focus on the day-to-day resolut
Position Description At CGI, we deliver secure technology services that support some of the UK’s most critical Space, Defence and Intelligence programmes. As a Senior Service Desk Analyst, you’ll play a key role in maintaining and improving essential IT services, acting as an escalation point for complex issues while helping to drive service excellence and continual improvement. Working within a highly secure environment, you’ll have the opportunity to take ownership, contribute new ideas, and m
We are looking for a Pathology Service Desk Analyst to join our Pathology service desk team on a 6 months fixed term contract. This post is full time however we would accept part time, please enquire for more details. You can join our team to deliver innovative, high-performing pathology services that is focused on our service users and delivers high quality and fully compliant services. We are in the unique position of providing a dedicated Pathology team with the aim of producing a highly skil
This role is based from our Hartlepool office. This will be covering core shifts which are Monday to Friday between 8am- 4.30pm/8:30am-5pm. You will have 1st line experience in proving IT service for users in the following: Demonstrate excellent customer service and influencing skills across various mediums. Knowledge of using Microsoft office suite (i.e. Outlook / Excel ) Flexibility in approach Self Motivated Ability to make decisions and take ownership Strong communication skills Excellent a
Service Desk Analyst – Technology Operations Salary £25,463.00 - £29,707.00 (dependent on experience) Southampton - Office based Full time Our growing Technology and Design team plays a key role in ensuring OS is at the cutting edge of geospatial capability and is looking for people to join them. Its mission is to work across the business to provide customer centric design and technology services. Join us and you’ll have an opportunity to make an impact. To empower projects that deliver real-wor
Service Desk Analyst – Technology Operations Salary £25,463.00 - £29,707.00 (dependent on experience) Southampton - Office based Full time Our growing Technology and Design team plays a key role in ensuring OS is at the cutting edge of geospatial capability and is looking for people to join them. Its mission is to work across the business to provide customer centric design and technology services. Join us and you’ll have an opportunity to make an impact. To empower projects that deliver real-wor
Location: Gosforth (hybrid working) Job Type: 6 months, full-time We have the exciting opportunity for two IT Service Desk Analysts to come and join our I.T team! This role is not eligible for sponsorship as is does not meet the requirements as set out by the UK Visa and Immigration Service. Pease note, due to the nature of this role you must hold a full UK driving license and have access to a vehicle. We're looking for a well organised, proactive and self-motivated individual to join the IT Ser
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Service Desk Analyst (Customer Service Helpdesk) - Farnborough Business Park (Office based role) - 4 days
Frequently Asked Questions
Yes. Service Desk Analyst roles fall under SOC 3132 (IT user support technicians), which is eligible for UK Skilled Worker visa sponsorship. Employers with a valid sponsor licence can sponsor Service Desk Analyst positions.