Technical Support Manager
Possible
Sponsorship likelihood
Only if it's SOC 2132
£40,000 – £45,000 / year
Salary
Within the market range
Ineligible
Going rate
Occupation not currently eligible
This role may qualify, but only under another code
Our best guess, SOC 4143, is not on the eligible-occupation list. SOC 3132 and SOC 2132 are, and the job could be either, so we rate it Possible at most. Ask Investigo what the duties are.
We pick the code from the advert's text, so it is our best guess, not the employer's. Each code it could be has its own likelihood:
- Ineligible 4143 (Customer service managers) · 38% match
- Possible 3132 (IT user support technicians) · 28% match
- Possible 2132 (IT managers) · 25% match
About the role
Technical Support Manager
Location: Hybrid - Nottingham
Salary: up to £45,000
One of my clients is currently seeking a Technical Support Manager to join them as they go through a transformation programme and take ownership technical support function. This is a hybrid opportunity focused on technical support management, SQL, APIs and service improvement, combining hands-on technical troubleshooting with team leadership and process transformation.
Working closely with senior technical leadership, Product, Engineering and Customer Success, you'll lead a small technical support team, improve service delivery and help develop a more efficient, customer-focused support functions. You'll also have the opportunity to introduce automation, explore AI-assisted support and improve the processes and tools that underpin the customer experience.
Key Responsibilities & Skills
- Lead the day-to-day technical support function, managing workloads, rotas, escalations and team performance while coaching and developing a resilient, high-performing team.
- Provide hands-on technical support, using SQL and APIs to investigate issues, troubleshoot complex problems and resolve customer queries.
- Own support SLAs and KPIs, using data and performance metrics to improve resolution times, service quality and customer satisfaction.
- Review and improve support processes, workflows, tooling and knowledge base resources, driving operational efficiency and continuous improvement.
- Collaborate with Product, Engineering and Customer Success to resolve recurring issues, improve the customer experience and support product development.
- Strong experience managing technical support within a SaaS product, with a proven track record of implementing change and transforming support operations.
- Experience with helpdesk platforms such as Freshdesk, Jira or similar tools, alongside excellent communication and stakeholder management skills.
This is an excellent opportunity to join a SaaS organisation and help build its technical support function. The role lets you combine hands-on technical work with team leadership, improve support operations, and introduce new technologies to boost efficiency and the customer experience.
If you're interested in learning more, please apply directly or email me on [email protected]
This description is the source posting as it read when we added it. We are not affiliated with Investigo, so check their own site for the current details.
Where this offer sits in the market
Customer service managers (SOC 4143) · UK · ONS ASHE 2025 · basic pay · ~54k in sample- Offer £40,000–45,000
- Middle half £30,732–47,944
- Median £37,128
The range sits inside the market's middle half (£30,732–47,944), so this is typical pay for the occupation.
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About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Investigo holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.